Total charitable activities income for the Group before donations and other income was £29.5m (2019/20 £34.9m) with total charitable expenditure before depreciation of £52.2m (2019/20 £53.3m) resulting in a net operating loss before depreciation, donations and other income of £22.7m (2019/20 net loss of £18.4m). The end of the previous financial year also saw the outbreak of the Covid-19 pandemic which had a very significant impact on our activities and plans for 2020/21.
Total revenue income from donations and legacies (including our share of the Jewish Homes Emergency Appeal – JHEA) was £22.435m. (2019/20 £17.225m). £2.3m of this increase relates to a one off gift from the winding up of a charitable foundation. The balance of the increase relates to a significant contribution from the community to support the organisation in a challenging year.
Legacy income was £4.114m (2019/20 £4.120m) As is the nature of the make-up of legacies from estates, there were delays in a number of properties proceeding to exchange/completion during the national lockdown.
Total capital project donations were £6.399m (2019/20 £8.224m). This funding source consists of capital donations applied directly to our capital construction projects. The capital project funding received during the year was towards the construction of the Sandringham campus at Stanmore and Leila’s House (JAMI). Pledges and commitments made by our capital project donors in prior years continued in line with the pledge redemption timings for 2020/21.
Expenditure on our charitable activities (including depreciation of £3.2m) for our care homes, day centres, home care, retirement living, and mental health resources was £55.8m (2019/20 £57m). Some areas of our charitable activities most notably our care based services saw a significant increase in expenditure due to Covid-19 and other areas saw a reduction in expenditure (Day and Community Centres and some head office departments) with the swift adoption of reset plans to mitigate the financial impact of the pandemic.
Charitable expenditure in our care homes was £38.9m (2019/20 £38.4m). The majority of the increase in expenditure in the year related to Covid-19 related expenditure, with the additional costs of personal protective equipment (PPE), additional staff and agency costs to cover periods of self-isolation, enhanced overtime rates for our care staff, additional staff food costs and the costs of testing regimes for staff, residents, and visitors. Some mitigation of these costs included support from the government, with the receipt of Infection Control Funding from each local authority and access to PPE.
Charitable expenditure in our day centres was £5m (2019/20 £7.1m). March 2020 saw the closure of all of our day and community centres, with a subsequent re-provision of services in a digital and virtual format supported by our befriending service and a meals on wheels delivery option. The closure of the day and community centres saw a significant reduction in day to day operational costs with a major staff restructuring programme completing in January 2021 with significant redundancy costs.
Charitable expenditure in our retirement living service was £4.7m (2019/20 £4.3m). As is the case with our other community-based services, our retirement living care service also saw an increase in the year with Covid-19 related expenditure.
For the year ended 31 March 2021
For the year ended 31 March 2021
|For the year ended 31 March 2021||Year ended 31 Mar 2021 £’000||Year ended 31 Mar 2020 £’000|
|Charitable income and expenditure|
|Charitable activities income1||29,528||34,966|
|Charitable expenditure before depreciation2||(52,247)||(53,358)|
|Operating charitable loss before donations||(22,719)||(18,392)|
|Other operational expenditure|
|Depreciation and amortisation||(3,568)||(3,664)|
|Total other operational expenditure||(3,568)||(3,664)|
|Asset write offs (former Princess Alexandra Care Home)||–||(520)|
|Net operating loss before donations and other income||(26,287)||(22,576)|
|Income from donations and investments|
|Donations and legacies (includes one off emergency appeal monies in 2021)||22,435||17,225|
|Other trading entities||6||70|
|Investment fees & other investment related costs||(192)||(190)|
|Total income from donations and investments (net)||20,848||14,498|
|Net operating (loss)||(3,627)||(8,078)|
|Net unrealised gains/(losses) on investments||6,492||(949)|
|Capital project donations|
|Leila’s House (JAMI)||465||110|
|Total capital project donations||6,864||8,334|
|Actuarial (losses)/gains on defined benefit pension scheme||(3,909)||2,999|
|Net movement in funds||8,702||2,727|
|Fund movements and balance sheet||Funds at 1 April 2020 £’000||Funds movement for the year £’000||Funds at 31 March 2021 £’000|
|Net current assets/(liabilities)||(321)||3,428||3,107|
|Defined pension scheme provision||(10,589)||(3,819)||(14,408)|
|Amounts due after one year||(17,932)||(2,618)||(20,550)|
The summarised accounts are a summary of information extracted from the annual accounts and contain information relating to the Statement of Financial Activities.
These summarised accounts may not contain sufficient information to allow for a full understanding of the financial affairs of the charity.
For further information, the full accounts, which received an unqualified audit opinion, should be consulted. Copies of these can be obtained from Jewish Care, Amélie House, Maurice and Vivienne Wohl Campus, 221 Golders Green Road, London NW11 9DQ.
The annual accounts were approved by the Trustees on 22 November 2021.
Over the last year, Jewish Care has received 1,396 compliments and 39 complaints across the organisation’s resources and services.
This is an increase in 422 compliments and a decrease of 57 complaints from the previous year.
A further breakdown is below:
|Organisational total||35.79 to 1
|9.5 to 1
|Homes total||19.30 to 1
|7.24 to 1
|Community Services total||68.83 to 1
|19.94 to 1
Some of the compliments we received from relatives of care home residents included are as follows:
“Myself and my family would like to express our sincere thanks to you and to all the nurses, carers, activities team and other personnel at Anita Dorfman House for the exceptional kindness, love and care given to my mother. She was extremely happy and could not have resided in a better environment. We wish you and Anita Dorfman House all the best for the future.”
“She is the most amazing lady with a great deal of style. We all miss visiting my Mum but the staff at Vi & John Rubens House are fantastic and working in such difficult circumstances, so I’m very grateful to all of them.”
“Thank you for the really informative email. I know what challenging times these are for all of you. You have done – and are continuing to do – an amazing job at Jewish Care protecting our loved ones. On a personal note, my mother is overjoyed to have received her first vaccine this morning!”
“Thanks for the regular updates during this worrying time for you and your team. It’s reassuring to see that you’re doing everything possible to keep staff and residents safe and well.”
“Dear Managers, I hope this email finds you well, both personally and professionally. It has been nearly 8 months since my darling mother Ruth passed away and not a day goes by that I don’t think about her. I will never forget the kindness and care that all those at Otto Schiff showed her. And I will also never forget your individual kindness and care. That me, my brother, and my husband were able to be by her side as she died has meant the world to me and I will forever be grateful that you allowed us this privilege. I do hope it has filtered down that we have made a donation to Otto Schiff. I hope it helps you continue to offer the incredible, and vitally important care you offer to those in need, perhaps never more so than in this difficult time.”
“My Dad passed away last week and was surrounded by so much love and warmth. It takes a likeminded family to understand the essence of what my Dad meant to us. The amazing staff on the second floor of Lady Sarah Cohen House understood and supported us through this very difficult time. Dad had stayed at LSCH previously and so got to know and adore the likes of staff members and all the other amazing staff. His end-of-life care was simply amazing. Thank you so much to staff who held my hand whilst I sat with Dad throughout Shabbat.”